For organisations to adapt to new operational and behavioural ways of working, the rate of learning should not exceed the rate of change (L>C=A). The SSOCM service portfolio affords clients the opportunity to set the pace at which they wish to address operational change management.
Operations Change Management Principles (Introduction)
This one day session consists of an introduction to Lean Thinking principles in the morning followed by an interactive business game in the afternoon. This event requires participation levels of either six, eleven or sixteen people from across the business.
Operational Diagnostic and Improvement Plan
This two day diagnostic engagement focuses on a specific issue within your operation. The diagnostic involves: a minimum of three interviews; high level financial and process analysis; purpose and problem definition; RACI, Lead and Lag measurement analysis, and an agreed improvement plan.
Organisational Diagnostic and Improvement Programme
While the content of this service is similar to the Operational Diagnostic and Improvement Plan approach, the scale and scope of the execution is significantly different. The participation of a senior Human Resources manager and ‘internal champion(s)’ is essential. The duration of the service will be determined by the agreed scope.
Systemic and Systematic Improvement Workshops and Techniques
SSOCM have the capability to deliver a myriad of improvement workshops as part of an agree Improvement Plan, Improvement Programme, or on a standalone basis.
Systemic Improvement Workshops are geared towards senior management and above with sponsorship at Board level. The structure of these workshops is based around four days which can be spread across two weeks.
Systematic Improvement Workshops are geared towards operational personnel with senior management participation and Executive sponsorship. The structure of these workshop is also based around four days however delivery is normally spread over a minimum of four weeks to allow for data collection and analysis.
Process Mapping and Failure Mode Effect Analysis
SSOCM follows a hierarchical methodology for current and future state process mapping. This approach minimises the impact and administration of process changes. The format and structure of the Level 2 process maps can be flexed to meet customer needs. The delivery of a Failure Mode Effect Analysis is dependent on the completion of a Process Map Hierarchy.
SSOCM will accept interim management engagements based on a minimum of three calendar months. Interim engagements are only available to existing customers.
Operations and Personal Coaching
While remote coaching via Skype or telephony are a possibility SSOCM believes that face-to-face coaching is the most effective, and that all coaching arrangements should commence in this manner. Coaching outside office hours is only available to existing customers.