: “When you take a view of your organization as a system, it can be striking just how much current measures, procedures, process design and other features of the system, effectively create a ‘de-facto’ purpose that is counter-productive”
John Seddon
“The basic managerial idea introduced by systems thinking, is that to manage a system effectively, you focus on the interactions of the parts rather than their behavior taken separately”
Russell Ackoff
“Change does not necessarily assure progress, but progress implacably requires change. Education is essential to change, for education creates both new wants and the ability to satisfy them.”
Henry Commager
“A system’s function or purpose is not necessarily spoken, written, or expressed explicitly, except through the operation of the system. The best way to deduce the system’s purpose is to watch for a while to see how the system behaves”
Donella Meadows
“Your paradigm is so intrinsic to your mental process that you are hardly aware of its existence, until you try to communicate with someone with a different paradigm”
Donella Meadows